Refund policy

Our 30-day promise

Try your Orbo chiller stick at your own table. If it does not earn its place, you can return it within 30 days of the day it was delivered.

How to return an order
1. Contact us through the contact page with your order number and the reason for the return.
2. We reply with the return instructions and the address to send it to.
3. Send the item back unused or gently used, clean and with all its parts (steel stick and pourer).

Return shipping is paid by the customer, unless the item arrived damaged or faulty.

Refunds
Once we receive and check the return, we refund the price of the item to your original payment method. Your bank or card issuer may take a few business days to show it.

Damaged or faulty items
If your order arrives damaged or faulty, contact us within 30 days of delivery with a photo of the item. We send a replacement at no cost, or refund you in full if you prefer.

Order changes and cancellations
You can cancel or change an order before it has been dispatched. Once it has been dispatched, it follows the return process above.