Shipping policy

Shipping policy

Where we ship
We currently ship to Canada, except Quebec.

Shipping cost
Shipping is free on every order. There is no minimum purchase.

Processing time
Orders are prepared and dispatched within 1–3 business days of payment.

Delivery time
Orders are delivered in 6–11 days after dispatch. Delivery times are estimates and may be longer during holidays or because of carrier or customs delays.

Tracking
Every order ships with tracking. You receive an email with a tracking link as soon as your order is dispatched.

Duties and taxes
Orders ship from outside Canada. Import duties and taxes may be collected on delivery and are the responsibility of the customer.

Wrong address or undelivered parcels
Please check your shipping address before you pay. If you need to correct it, contact us before the order is dispatched. If a parcel is returned to us because the address was incorrect, we will contact you to arrange a new delivery.

Lost or damaged parcels
If your order arrives damaged, or tracking shows no movement for more than 10 days, contact us at support@orbo-stick.com with your order number. We send a replacement at no cost, or refund you in full if you prefer.